Frequently Asked Questions
Everything you need to know about your Goo Goo Dolls shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in original, unworn, and unwashed condition with all tags attached to be eligible for a refund.
How can I track my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
How do I care for my apparel items?
To ensure the longevity of your merchandise, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid ironing directly on printed graphics.